Job Title: Product Support Analyst/Engineer – Banking Applications

Job Summary

We are looking for an experienced Product Support Analyst/Engineer with hands-on experience in HPE NonStop environments and banking/payment-related applications. The ideal candidate should have relevant experience in products such as XPNET, ICE-XS, GoldenGate, and Prognosis, along with strong production support and troubleshooting capabilities.

The candidate will be responsible for supporting business-critical applications, investigating production issues, coordinating with multiple teams, and ensuring the stability and availability of the production environment.

Key Responsibilities

• Provide L2 production support for business-critical applications hosted on HPE NonStop and related platforms.
• Support and troubleshoot applications/products such as XPNET, ICE-XS, GoldenGate, and Prognosis.
• Perform incident analysis, troubleshooting, root-cause analysis, and resolution of production issues.
• Analyze application logs, system logs, traces, alerts, and performance statistics.
• Work closely with application, database, network, infrastructure, and client teams for issue resolution.
• Prepare and maintain technical documentation, troubleshooting procedures, and knowledge articles.
• Participate in 24x7 production support / rotational shifts as required.
• Ensure adherence to SLA, operational procedures, and production support standards.

Required Skills & Experience

• Strong experience in HPE NonStop / Tandem environments.
• Relevant hands-on experience with the following:
• XPNET
• ICE-XS
• GoldenGate
• Prognosis
• Good understanding of HPE NonStop OS, troubleshooting and product installation.
• Experience working in a production support environment for business-critical applications.
• Good understanding of TCP/IP and networking concepts.
• Ability to analyze system/application issues and perform effective troubleshooting.
• Good incident management and problem-solving skills.
• Strong communication and coordination skills.

Good to Have

• Experience with AIX and/or Linux environments.
• Knowledge of network troubleshooting, TCP/IP traces, and connectivity analysis.
• Experience with payment/banking transaction processing systems.
• Experience with 24x7 banking/payment production environments.

Candidate Profile

The ideal candidate should be a strong production support and troubleshooting professional who can independently handle critical incidents, work under pressure, and coordinate effectively with various technical and business teams.