Millennium IMS, an young IT infrastructure & applications organization is looking to hire a result oriented, young Techno functional leader to deploy and integrate SaaS solution within client environments, ensuring seamless functionality by configuring the software to meet specific customer needs, managing the implementation process, and providing technical support throughout the deployment phase, often collaborating with sales, project management, and customer success teams to deliver a smooth customer experience. 

If your answer for the following scenarios is Yes, then you are the leader we are looking to hire.

Have you

·        Got experience in implementing cloud applications for clients?

·        Experience in deploying and configuration saas

·        Handled at least about a minimum of 5-8 implementations?

·        Handled complexity level of 5 or 6 out of 10?

·        Got Experience in overseeing API implementation and system integration?

·        Handled the role of business analyst, in understanding customer business needs, mapping them to technical capabilities of the application, explaining to the customer on how the features would meet their requirement, worked on customization in the application you have deployed,

·        Managed project timeline

·        Managed project cost

·        Managed different levels of stake holders at customer organization

·        Managed conflicts without any or low impact escalations thru the implementation

·        Translated business needs to technical attributes to the implementing team

·        Worked remotely from India, projects across globe

Let your resume / curriculum vitae have a write up on each of the above, explaining the complexity, depth, results, etc.

You will be responsible for

Client Consultation

Conduct thorough needs analysis with clients to understand their business requirements and identify how the SaaS solution can best address them. 

Solution Design

Design and configure the SaaS platform based on client needs, including data mapping, workflow customization, and system integrations. 

Implementation Planning:

Create detailed project plans for implementation, outlining timelines, milestones, and deliverables. 

System Deployment:

Install and deploy the SaaS solution within the client's environment, managing data migration and configuration processes. 

User Training:

Provide comprehensive training to end users on the SaaS platform's functionalities and features. 

Technical Support:

Troubleshoot technical issues arising during implementation and provide ongoing support to clients. 

Data Analysis:

Analyze client data to identify potential areas for improvement and optimize the SaaS solution usage. 

Project Management:

Monitor project progress, manage risks, and ensure timely delivery of implementation projects. 

Communication and Collaboration:

Maintain clear communication with clients, internal teams (sales, customer success), and stakeholders throughout the implementation process. 

Required Skills and Qualifications:

Technical Expertise:

Strong understanding of SaaS architecture, cloud technologies (Azure), APIs, and database management systems. 

·        12+ years’ Experience

·        Engineering Background – no exceptions

Software Configuration:

Proficiency in configuring and customizing SaaS applications to meet specific client requirements. 

Problem-Solving:

Excellent analytical and troubleshooting skills to identify and resolve technical issues effectively. 

Communication Skills:

Ability to clearly communicate complex technical concepts to both technical and non-technical audiences. 

Project Management:

Proven experience in managing project timelines, deliverables, and client expectations. 

Customer Focus:

Strong customer service orientation with a focus on building positive relationships with clients. 

Location: India

Project geography: Global

Working zone: will depend on country of implementation

Expected date of joining: Immediate to ASAP