Job Role:- L1 Network Engineer/System Engineer
Job Location:- Abu Dhabi, UAE
Experience:- 4+ Years
Job Summary
Responsible for providing on-site first-line network support, smart-hands assistance, and physical maintenance of LAN/WLAN infrastructure. Ensures continuous network availability for critical business and operational environments through rapid incident response and structured cabling support.
Key Responsibilities
- Provide L1 on-site network support for incidents and service requests
- Perform daily checks of network rooms (MDF/IDF), cabling, and device health
- Handle smart-hands tasks (cable replacement, port swaps, device reseating)
- Troubleshoot basic network issues (link down, Wi-Fi issues, IP phone faults)
- Support switch, AP, and endpoint replacement under L2/L3 guidance
- Assist in structured cabling, patching, labeling, and network MAC activities
- Support NAC operations (endpoint access, basic authentication troubleshooting)
- Maintain accurate port maps, inventory, and CMDB updates
- Support change windows, deployments, and site expansions
- Coordinate with vendors for hardware/ISP issues
- Maintain spares inventory and report shortages
- Ensure compliance with network standards and documentation
Skills Required
- Basic networking (TCP/IP, LAN/WLAN fundamentals)
- Cisco / Aruba switching & wireless (L1 support level)
- Structured cabling (copper & fiber basics)
- NAC basics (Cisco ISE / Aruba ClearPass)
- IP telephony troubleshooting (basic level)
- Cable testing and fiber inspection tools
- ITSM tools (ServiceNow / Remedy)
- Basic firewall awareness
- Documentation and inventory management
Requirements
- 4+ years of hands-on network support experience
- Experience in enterprise or multi-site environments preferred
- CCNA or Aruba certification preferred
- Diploma or Bachelor’s degree in IT / Networking or related field
- Willingness to work on-site, shifts, weekends, and on-call
- Strong troubleshooting, communication, and documentation skills
- Ability to work in physically demanding environments (cabling, IDF/MDF rooms)
A new age company, we are passionate about bringing a revolution in the business world. With the policy of contract staffing, we create a dexterous team that can help you reach your potential.
We also provide training solutions, to equip your employees with relevant skills. Moreover, with the help of our digital transformation, one learns to deeply engage their customers and value their personalised experience.
What makes us unique is our far-sighted vision. Eliminating short-lived gratification, we provide you with solutions that are durable and promise larger gains.
With a dynamic outset, we at epergne solutions provide you with essential training programs such as team building and skill development, for better exposure. With ever-growing globalisation, we offer you a flexible, agile and interactive structure, to reach your dreams!
We would be happy to be your friend, guide and teammate as you take your journey to establish your dreams. We assure you of a perfect support system that will help you meet the demands of the 21st century.