Job Role:-Production Support Analyst
Job Location:- Singapore
Experience:-5+ Years
Roles & Responsibilities:-
- Provide application and production support for enterprise systems.
- Monitor applications and infrastructure using observability and monitoring tools.
- Investigate, troubleshoot, and resolve incidents within defined SLAs.
- Perform root cause analysis and implement preventive measures.
- Support incident, problem, and change management processes in line with ITIL practices.
- Collaborate with development and cross-functional teams to resolve technical issues.
- Perform data analysis using SQL and databases.
- Participate in on-call rotations and provide weekend support when required.
Skills & Technical Competencies:-
- Proficiency in Java and related frameworks.
- Knowledge of Full Stack Java development.
- Experience with databases such as MySQL, Oracle, Cassandra, and PL/SQL.
- Familiarity with Artificial Intelligence and Machine Learning concepts.
- Experience with monitoring/observability tools (e.g., Splunk).
- Strong Unix/Linux and Shell/Bash scripting skills.
- Ability to analyze logs and troubleshoot production issues.
Requirements:-
- Minimum 5 years of experience in software engineering, application support, or Tier 2+ production support roles.
- Experience working in production support environments with defined SLAs.
- Knowledge of ITIL processes (incident, problem, change management).
- Strong analytical and problem-solving skills.
- Willingness to support operational requirements, including on-call duties.
A new age company, we are passionate about bringing a revolution in the business world. With the policy of contract staffing, we create a dexterous team that can help you reach your potential.
We also provide training solutions, to equip your employees with relevant skills. Moreover, with the help of our digital transformation, one learns to deeply engage their customers and value their personalised experience.
What makes us unique is our far-sighted vision. Eliminating short-lived gratification, we provide you with solutions that are durable and promise larger gains.
With a dynamic outset, we at epergne solutions provide you with essential training programs such as team building and skill development, for better exposure. With ever-growing globalisation, we offer you a flexible, agile and interactive structure, to reach your dreams!
We would be happy to be your friend, guide and teammate as you take your journey to establish your dreams. We assure you of a perfect support system that will help you meet the demands of the 21st century.